Support
Email: 474374461@qq.com
This page is the public Support URL for App Store Connect.
1. Contact us
- Please include device model, iOS version, app version, and steps to reproduce.
- Copy your Install ID from About in the app when possible.
- Suggested email subject: “Glow Challenge” + issue type.
2. FAQ
Numbers do nothing
Select an empty board cell first (highlight), then tap the number pad.
Flashlight won’t turn on
Grant Camera permission in iOS Settings. Devices without a torch may only show an on-screen glow.
Ad bonus failed
Temporary ad fill or network issues — try again later. Remove Ads users get bonus time without watching ads (still capped per round).
Restore purchases
Use the same Apple ID and tap Restore in About. Refunds are handled by Apple.